PRIVACY POLICY

At Brassna ("we", "us", "our"), accessible from brassna.com, we respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. Last updated: June 2026.

Information we collect

• Information you give us: name, email address, shipping and billing address, phone number, order details, and any messages you send us. Payment details are processed securely by our payment providers — we do not store full card numbers.
• Information collected automatically: device and browser type, IP address, pages viewed, referring pages, and similar usage data, gathered through cookies and analytics tools.

How we use your information

To process and deliver your orders; provide customer support; send order and shipping updates; send marketing emails or texts where you have consented; prevent fraud; improve our website and products; and comply with legal obligations.

Cookies

Like most websites, Brassna uses cookies — essential cookies to run the site, plus analytics and advertising cookies. You can manage or disable cookies in your browser settings; some features may not work without them.

Sharing your information

We share personal information only as needed with service providers who help us operate, including our e-commerce platform (Shopify), payment processors, shipping carriers (DHL/UPS), analytics providers, advertising partners, and our email and SMS marketing providers. We do not sell your personal information. We may also disclose information where required by law.

SMS marketing

If you opt in to our SMS service, we use your information to send order notifications (including abandoned-checkout reminders), marketing offers, and transactional messages such as review requests. You can opt out at any time by replying STOP.

Data retention

We keep your personal information only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, object to processing, or withdraw consent. Residents of the EEA and UK (GDPR) and California (CCPA/CPRA) have specific rights, including the right to know what we hold and to request deletion. To exercise any right, contact us at support@brassna.com.

International transfers

We operate internationally, so your information may be processed in countries other than your own. We take steps to protect it in line with this policy.

Children's privacy

Brassna is not directed to children. We do not knowingly collect personal information from children under 13 (or the minimum age in your country). If you believe a child has provided us information, contact us and we will delete it.

Security

We use reasonable technical and organisational measures to protect your information, though no method of transmission or storage is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. By using brassna.com, you consent to this Privacy Policy.

Welcome to Brassna. These Terms of Service ("Terms") govern your use of brassna.com and your purchase of our products. By using the site or placing an order, you agree to these Terms. Last updated: June 2026.

1. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

2. Our products

Brassna products are made from solid brass and are largely made to order. Finishes such as Unlacquered Brass and Antique Copper are living finishes designed to patina and change over time — this is intended character, not a defect. Product images are as accurate as possible; natural variation in handcrafted pieces is normal.

3. Pricing and availability

Prices are listed in US dollars and may change without notice. We make every effort to display accurate prices and availability, but errors can occur; we reserve the right to correct them and to cancel any order affected by an error.

4. Orders

Your order is an offer to buy. We may accept or decline any order, and may cancel an order for reasons including suspected fraud, pricing errors, or unavailability. We will refund any payment for a cancelled order.

5. Payment

Payment is processed securely through our payment providers. You confirm you are authorised to use the payment method provided.

6. Shipping, returns, and warranty

Delivery is governed by our Shipping & Delivery policy, returns by our Returns & Refunds policy, and product coverage by our Limited Lifetime Warranty. Please review those pages, which form part of these Terms.

7. Intellectual property

All content on brassna.com — including text, images, logos, and designs — is owned by Brassna or its licensors and may not be used without permission.

8. Acceptable use

You agree not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose.

9. Disclaimers and limitation of liability

The site and products are provided on an "as is" and "as available" basis to the fullest extent permitted by law. To the maximum extent permitted by law, Brassna is not liable for indirect or consequential damages arising from your use of the site or products.

10. Indemnification

You agree to indemnify Brassna against claims arising from your misuse of the site or breach of these Terms.

11. Governing law

These Terms are governed by the laws of the Kingdom of Morocco. Any disputes will be handled exclusively in the competent courts of Marrakech, Morocco.

12. Changes

We may update these Terms from time to time. Continued use of the site means you accept the updated Terms.