For specifying, weighing, calculating, and responding to any queries, we have experienced customer service representatives available. You can reach us via phone, or email, or fill out the contact form below if you have any questions about our items. Within 1 business day, we process all the emails and tweets.
Feel free to reach out with any questions that you may have. Typically we respond within 12 hours. Thanks!
We love chatting with our BRASSNA family and we typically respond within one business day.
Check out our FAQs page for more information.
- We Are Available 24/7 to Answer Your Questions
- Please visit our Support Center to get your response faster.
- You want to make a request for a return? - For instructions, please refer to our Return Policy.
- Looking to know who we are? -check ours About Us page.
IF YOU HAVE A QUESTION?
Don't hesitate to contact us at :
OTY ART
E-MAIL: contact@brassna.com
Call us: +212668130673 (Whatsapp)
Contact us
We offer you Free Express shipping with DHL/UPS because Standard postal services don’t have an advanced tracking system. Express shipping is fast and will enable you to track exactly the time of delivery of your package.
These products are handcrafted individually. Production takes from 3 days to 2 weeks per article (depends on the item).
We provide you with all the accessories for installation. Brassna also has a Youtube channel with DIY videos. However, for some items, you will need the assistance of a skilled plumber.
At any given time I am available for assistance over the phone or video call to help you with installation.
For interior designers willing to collaborate with me I am happy to give trade discounts upon requests.
Contact me via email at info@brassna.com