Working Parts
Cartridges, valves, seals and aerators, against manufacturing defects.
The Brassna Promise
A Limited Lifetime Warranty
Every Brassna fixture is cast from solid brass — never plated — and finished by hand. We build for permanence, and we back it with one of the strongest guarantees in the category.
- LifetimeLimited Warranty
- Never PlatedSolid Brass
- WorldwideFree DHL / UPS
- 60 DaysEasy Returns
Lifetime
Limited
Solid Brass Body & Structure
Covered against defects in material, casting, and leak-free function under normal residential use. Our fixtures are cast from solid brass — never plated — so the core is built to outlast the room it sits in.
Finish
Against manufacturing defects such as flaking or peeling.
Commercial & Hospitality
All components, for projects in commercial or hospitality settings.
To the original purchaser. Also covered: items damaged in transit, and products that arrive not as described.
A note on living finishes
Unlacquered Brass and Antique Copper are living finishes — made to patina, deepen, and tell the story of your home over time. This natural aging is the intended character of the material, not a defect, and sits outside the finish warranty.
What's covered
- Defects in materials or workmanship
- Leaks caused by a manufacturing fault
- Items damaged in transit
- Products that arrive not as described
What's not covered
- The natural patina and color change of living finishes
- Improper installation, misuse, accidents, or excessive force
- Harsh chemical cleaners, abrasives, or mineral buildup
- Normal wear and tear
- Commercial installations beyond the 5-year term
- Repairs or alterations by unauthorized parties
How to make a claim
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01
Email Client Care. Write to support@brassna.com with your order number and a short description.
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02
Send a photo or short video of the issue so we can resolve it quickly.
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03
We put it right. Within 1–2 business days we ship free replacement parts — or, where appropriate, arrange a replacement.
Proof of purchase is required, and coverage applies to the original purchaser. To activate lifetime coverage, simply keep your order confirmation — no registration needed.
Installation
Most issues trace back to installation. Follow the step-by-step guides on the Brassna YouTube channel, or reach us at support@brassna.com before you begin and we'll walk you through it. Damage caused during installation, or by excessive force, is not covered.
Returns
Changed your mind? You may return your purchase within 60 days of delivery for a full refund. See our Returns & Refunds policy for details.
Contact
This is a limited warranty. It gives you specific legal rights; you may also have other rights, which vary by jurisdiction.
