Returns & Refunds
Sixty Days to Be Sure
A 60-day return window, no restocking fees, and complimentary collection on request. If a piece doesn't belong in your space, send it back — no questions asked.
- 60 DaysTo Decide
- No FeesZero Restocking
- FreeCollection
- Full RefundNo Questions
Our promise
If it doesn't belong in your space, return it within 60 days — no explanation needed. Fewer than 3% of Brassna fixtures are ever returned; the window simply exists for your complete confidence.
How to return
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01
Tell us
Email support@brassna.com within 60 days of delivery with your order number. No forms, no back-and-forth.
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02
We collect
We arrange complimentary collection on request, so the piece gets back to us with no hassle on your side.
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03
Full refund
Once your return reaches us, we refund the full amount to your original payment method — typically within 5–10 business days.
What we ask
- Return within 60 days of delivery
- Item in original, unused condition
- Kept in its original packaging where possible
- Your order number so we can find you quickly
Damaged or faulty?
If a piece arrives damaged or doesn't meet our standard, it's covered separately under our Limited Lifetime Warranty — email us with a photo and we'll put it right straight away.
Made-to-order & bespoke pieces
Standard finishes and configurations enjoy the full 60-day return. Pieces made bespoke to your specification — a custom size, a special engraving, a one-off finish — are crafted only for you and are final sale. If you're unsure whether your order qualifies, just ask before you buy and we'll confirm.
