100% Satisfaction Guarantee We want you to love your Brassna fixtures. If for any reason you are not completely satisfied, we are here to help.

Eligibility for Refunds To be eligible for a refund, please ensure the following:

• Timeframe: You initiate the return within 30 days of receiving your order.

• Condition: The product must be returned in the same condition that you received it—unused, undamaged, and in its original packaging.

Refund Process Once we receive your returned item, our quality assurance team will inspect it to verify its condition.

• Approval: If the return is approved, we will initiate a refund to your original method of payment immediately.

• Timeline: Please allow 5 to 10 business days for the refund to appear on your credit card statement or bank account, depending on your financial institution.

Non-Refundable Situations We cannot offer a refund in the following cases:

• The item is returned damaged due to customer mishandling or misuse.

• The return is initiated after the 60-day window has passed.

• The item is missing parts or original packaging (unless the item arrived defective).

Damaged or Defective Items If you received a damaged or defective product, please contact us immediately. We will arrange a full refund or a free replacement at no cost to you.

Contact Us If anything is unclear or you have questions about a specific refund, our support team is ready to assist you:

• Email: support@brassna.com