Frequently Asked Questions

All Brassna fixtures are solid brass throughout — never plated over zinc or pot metal. The brass runs all the way through every piece, which is why we back each one with a 5-year guarantee.

Yes. Every fixture is heavy-gauge solid brass throughout (our bathtubs are crafted from solid copper). Plating chips, flakes, and peels — solid metal ages gracefully and lasts for generations.

Our fixtures are crafted to be lead-free and safe for the home.

Solid brass fixtures for the kitchen and bath, plus a growing collection of handcrafted materials for the home — including hand-glazed zellige and natural stone. One material philosophy, across the whole home.

Depending on the piece: Unlacquered Brass, Brushed Brass, Brushed Nickel, Polished Nickel, Oil-Rubbed Bronze, Polished Copper, and Antique Copper — all solid brass, never plated.

Yes — and that's the point. Our unlacquered and natural finishes are living finishes that develop a warm patina over time. Prefer a fixed tone? Our lacquered finishes hold their original luster.

Wipe with a soft cloth, warm water, and a drop of mild dish soap, then dry to prevent water spots. Avoid bleach, ammonia, and abrasive cleaners.

Yes. Polish gently with a quality brass polish or a lemon-and-baking-soda paste, then rinse and dry. A thin coat of carnauba wax or mineral oil slows the natural aging.

Because each piece is finished by hand, subtle tonal variation is natural and intentional — pieces in the same finish harmonize beautifully but are never machine-identical.

We create custom pieces, finishes, and dimensions on request. Email support@brassna.com or sales@brassna.com with your specifications and we'll guide you.

Yes — dedicated pricing, samples, and project support for designers, architects, and builders. Apply here.

Simply email support@brassna.com and our team will set you up.

Yes — the rough-in valve and all parts needed for installation are included.

Bathroom drains are sold separately.

Yes — our fixtures install using standard connections. We recommend installation by a licensed plumber.

Shipping is free worldwide via fully tracked DHL/UPS express. Because each piece is handcrafted, made-to-order items may take a little longer — we always confirm timing before you commit.

We ship exclusively via free DHL/UPS express because standard post lacks reliable tracking. Express ensures swift, fully tracked delivery you can follow door to door.

In many cases yes — please contact us before placing your order so we can confirm.

We offer a 60-day return policy. If a piece isn't right for your space, return it within 60 days for a refund or exchange.

Yes — every fixture is backed by a 5-year warranty against manufacturing defects, and we provide any replacement parts needed.