Contact Us 

Welcome to Brassna's customer service experience. We excel in providing exceptional customer service and customized solutions. Our experienced team is always available to address all your inquiries, from product specifics to personalized design requests. 


We take pride in bringing your unique ideas and selections to life with precision. Whether you need a custom product design, a specific prototype, or particular handle options, we are dedicated to meeting your exact needs. 


Our responses are prompt, typically within 12 hours, and always by the next business day. For instant support, our 24/7 Live Chat is available at the bottom right of your screen. At Brassna, we do more than create products; we craft personalized experiences that bring your vision to reality.

Solutions Just a Message Away

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Have a quick question?
Check our FAQs for a quick answer


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Frequently asked questions

How should I submit trade paperwork for a discount?

  • Simply by contacting

Is the valve included with the wall-mount bathroom faucet?

  •  Yes, rough in valve and all parts needed for installation are included

Is the valve included with the showers?

  •  Yes, rough in valve and all parts needed for installation are included

Doesn't the faucet come with a drain?

  • Bathroom drains are sold separately

What is your return policy?

  • We, do offer a 60-day return

Do you offer any warranties on your products?

  • 5 years warranty, and we provide any replacement parts needed

How can I place a customized order?

  • By contacting us on

Is it possible to expedite shipping?

  • Yes, but please contact us before placing the order for the approval

Is the exterior made of solid brass or just a gold finish?

  • We do offer only real solid brass without any coloring or coating

What's the reasoning behind offering only express shipping?

  • We exclusively utilize Free Express shipping with DHL/UPS, as standard postal services lack an advanced tracking system. Our Express shipping not only ensures a swift delivery but also empowers you to precisely track the time of your package's delivery. This clarifies our choice to rely solely on the Express shipping method. You can track your order on our TRACK YOUR ORDER page.