Contact Us 

Welcome to Brassna's customer service experience. We excel in providing exceptional customer service and customized solutions. Our experienced team is always available to address all your inquiries, from product specifics to personalized design requests. 


We take pride in bringing your unique ideas and selections to life with precision. Whether you need a custom product design, a specific prototype, or particular handle options, we are dedicated to meeting your exact needs. 


Our responses are prompt, typically within 12 hours, and always by the next business day. For instant support, our 24/7 Live Chat is available at the bottom right of your screen. At Brassna, we do more than create products; we craft personalized experiences that bring your vision to reality.

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Frequently asked questions

How should I submit trade paperwork for a discount?

Is the valve included with the wall-mount bathroom faucet?

Is the valve included with the showers?

Doesn't the faucet come with a drain?

What is your return policy?

Do you offer any warranties on your products?

How can I place a customized order?

Is it possible to expedite shipping?

Is the exterior made of solid brass or just a gold finish?

What's the reasoning behind offering only express shipping?