At Brassna, our primary goal is to ensure you are 100% satisfied with your purchase. We stand behind the quality of our craftsmanship and offer a 100% Money-Back Guarantee on all products.

1. 30-Day Free Returns We offer a generous 30-day return window. If 30 days have passed since your order arrived, unfortunately, we cannot offer you a refund or exchange.

• Free Returns: We believe in a hassle-free experience. If you are not satisfied, return shipping is on us. You will not be responsible for paying shipping costs to return your item.

2. Eligibility for Returns To be eligible for a return, your item must be:

• In the same condition that you received it.

• In the original packaging.

• Accompanied by a receipt or proof of purchase.

3. Refunds Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

• Approval: If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.

4. Late or Missing Refunds Refunds typically appear on your statement within a few business days, but processing times vary by bank. If you haven’t received your refund within 2 weeks, please contact us immediately at support@brassna.com.

5. Damaged or Defective Items We strive for perfection, but if your item arrives defective or damaged during shipping, we will make it right immediately.

• Exchanges: We replace items if they are defective or damaged. Please email us at support@brassna.com to arrange a replacement.

6. How to Start a Return To return your product, simply contact us at support@brassna.com.

• We will provide you with a prepaid return shipping label and instructions on where to send your package.

• Please consider using the trackable shipping label we provide to ensure we receive your item.